This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, use our mobile applications, or contact us. This document is for general informational purposes only and is not legal advice.
1. Personal data we collect
- Contact details you provide (e.g., name, email address, message content) when you email us or submit a support request.
- Basic technical data (e.g., IP address, browser type, device information) that may be processed by hosting, CDN, or analytics services for security and performance.
- App usage data if you use our mobile applications, which may include anonymized usage statistics to improve the app experience.
2. How we use personal data
- To respond to enquiries and provide support for our products and services.
- To maintain website and application security, troubleshoot issues, and improve performance.
- To send important service-related communications when necessary.
3. Legal basis
Where applicable, we process personal data to respond to your requests, for our legitimate interests (e.g., website security, product improvement), and/or to comply with legal obligations.
4. Sharing and transfers
We may use service providers (e.g., website hosting, CDN, app distribution platforms) to operate our services. These providers may process data in different regions. We do not sell personal data.
5. Retention
We retain personal data only as long as necessary for the purposes described above, unless a longer retention period is required by law.
6. Security
We use reasonable safeguards to protect personal data. However, no method of transmission or storage is 100% secure.
7. Your rights
Depending on applicable laws, you may have rights to request access, correction, or deletion of your personal data.
8. Contact us
If you have questions about this Privacy Policy, contact: admin@icedlattetech.com