This Privacy Policy describes how ICEDLATTE TECH PTE. LTD. ("we", "us", or "our") handles information when you use SirenEx, a secure messaging application. We are committed to protecting your privacy.
See also our Terms of Service.
1. Information we collect
We collect the minimum information necessary to provide the service:
- Phone number: Required for account registration and verification. Your phone number is used to create your account and allow other users to contact you.
- Verification metadata: When you register, we process delivery metadata related to the verification code sent to your phone number (e.g., delivery status).
- Diagnostics: We may collect crash logs and basic diagnostics data if you opt in, solely to identify and fix technical issues.
2. Information we do not collect
- We do not have access to the content of your messages. SirenEx uses end-to-end encryption.
- We do not store your contacts or address book on our servers.
- We do not track your location.
- We do not use your data for advertising purposes.
3. How we use information
- To register and verify your account.
- To operate and maintain the messaging service.
- To prevent abuse and enforce our Terms of Service.
- To improve service reliability and fix technical issues.
4. Service providers
We use third-party service providers to help operate the service. These may include:
- SMS/voice verification providers (e.g., Twilio) to deliver verification codes during registration. These providers may process your phone number and delivery metadata as needed to complete the verification.
- Cloud infrastructure providers (e.g., AWS) to host the service.
We do not sell your personal data to third parties.
5. Data retention
We retain your information only as long as necessary to provide the service and fulfill the purposes described in this policy, unless a longer retention period is required by law.
6. Security
We implement reasonable technical and organizational measures to protect your information. SirenEx uses end-to-end encryption for messages, meaning only the sender and recipient can read message content. However, no method of transmission or storage is 100% secure.
7. Your rights
Depending on applicable law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to or restrict processing of your personal data.
To exercise these rights, contact us using the information below.
8. Children's privacy
SirenEx is not intended for users under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal data from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
10. Contact
If you have questions about this Privacy Policy, contact us at: admin@icedlattetech.com